Returns made easy with Hugh & Crye
We stand behind our product, sizing, and philosophy; If something doesn't quite fit your body, your values, your character, it throws everything off balance. So, we’ll do whatever we can to make your purchase right for you, as quickly as possible.
30 days - Full Refund, Full Exchange, or Store Credit
60 days - Full Exchange or Store Credit
90 days - Store Credit
Refunds (Within 30 Days)
Visit our Returns/Exchanges portal to receive a return label. There is a $6 fee for the return shipping and restocking of your purchase. If you prefer to send back the order yourself, please see below for instructions.
Refunds usually take 2-3 business days to settle in your bank account. On occasion this can take longer, so feel free to email us at email@example.com if you’re unable to see your refund after 7 days.
Exchanges (Within 60 Days)
If you would like to make an exchange, visit the Returns/Exchanges portal, and we’ll cover the cost of both return and exchange shipping to you. Our team is more than happy to assist with any fit-related or general questions you may have. If there is a variance with the order total, we’ll square up the difference with you.
Store Credit (Within 90 Days)
If you've had your order for less than 90 days, we're happy to offer you full store credit, as long as your items haven't been worn or laundered. We’ll cover the cost of return shipping, and issue you store credit via email that can be used at any future point.
Final Sale Items
Final Sale items are heavily discounted and unable to be returned, or exchanged. These items are clearly noted as such in a few areas: the “Story” section of each product page, and during the checkout process. Final Sale items can be found here.
Worn, Washed, Laundered, Altered & Damaged Items
We are unable to resell worn (but of course try it on!), washed, laundered, altered, or damaged products. You might be surprised to hear that we do, at times, receive back shirts that smell like smoke, have a dirty collar, show signs of wear, or have been laundered. Don’t be that guy, please.
Beginning Your Return Or Exchange
Simply visit our Returns/Exchanges portal and follow the instructions below:
- Enter your order number
- Enter your shipping zip code
- Follow the prompts to receive a shipping label:
- Select Exchange or Return
- Select reason
- Confirm your choice
- Immediately receive shipping label
- Print the shipping label, repackage your items, tape the label to the package, and it will be ready to drop off with the indicated carrier.
You can find your order number on the packing receipt that was shipped with your order, in your email confirmation, or by logging in to Your Account to see all of your orders.
Returns & Exchanges Are Quick & Easy
We believe that you shouldn’t have to wait long to get what you need from us. As a result, we aim to turn around all returns and exchanges within 48 hours of receiving your order. Please keep in mind that during peak shopping periods, like winter holidays, there might be a slight delay in the response time. We assure you that we’re processing all orders as quickly as possible.